Frequently Asked Questions
The Charts available on this website are downloaded in full colour PDF format once the purchase process has been completed. There is no delivery charge or waiting for charts to arrive via post. Below are commonly asked questions, if you have any other queries you can email us at info@joannesanderson.com For questions regarding postage see 'Ordering and Postage' page.

Frequently Asked Questions

  • Choose from our exclusive range of Cross Stitch designs and receive full colour Cross Stitch charts ready to print out immediately. No waiting for the post and no delivery charges to pay!  
  • Included in all the chart  PDF downloads are -  full colour charts with symbols, a key (including stitch size) and a completed view of the design for easy reference. 
  • If you prefer working from Black & White charts then simply email us once you have purchased your chart and we will email you back the black & white version at no extra cost. You can print the charts as often as you like and therefore do not have to worry about photocopying the chart to mark off the parts that you have stitched.
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    1. What is a PDF chart ?

    PDF stands for Portable Document Format, and must be read with the Adobe Acrobat Reader program which is commonly installed on most computers, you will need version 7 or higher to open our PDF charts If you don't have the Adobe Acrobat Reader software installed already please visit http://www.adobe.com/ to download the program free of charge, or update earlier versions of the software.

    2. How do I buy the charts ?

    Once the charts have been added to the cart and the payment process completed, you will receive two emails, one containing confirmation of purchase and the other containing the chart as a PDF attachment. We recommend that you save the attachment on to your computer so that if you accidentally delete the email you will not loose the file. Each chart is sent as a separate email, this means that you can put as many items in your shopping basket as you wish without having to worry about how big the download file is. If however you accidently delete your file, then email us and we will email you a replacement.

    There is no members area to log in to so that you can access the chart from your own computer any time that you wish by either opening the attachment contained in the email, or from the location that it has been saved to on your own computer.

    3. Do I need a PayPal account to purchase the charts ?

    No you do not need a PayPal account, you can pay using a number of cards via our secure online Pay Pal facility. If you do have a PayPal account, then it will speed the process up slightly at the checkout.

    4. How many times can I print off the chart ?

    Because the file is stored on your computer, you can print the chart as many times as you wish as long as it's for your own personal use.

    5. Can I sell the finished stitched designs ?

    All the designs on this site are protected by Copyright law. You can stitch the designs for your own personal use. You are not allowed to sell the charts under any circumstances. In some instances we may give permission for you to sell the stitched pieces for Charity, as long as you give credit to Joanne Sanderson for the design.

    If in doubt contact us .

    6. What do you charge for postage and packaging?

    All downloads are sent via email and therefore incur no postage charges. Details of posting and packaging for books and other items can be found by clicking here .

    We have tried to ensure that  the charts and information contained in this website are accurate and true. We regret that we cannot be held responsible for variations in thread and individual stitching or human error, or for any consequences arising from the application of information or advice.